How should leaders actively listen to a subordinate's responses during counseling?

Leaders should actively listen to a subordinate's responses during counseling by summarizing the subordinate's points. This technique demonstrates that the leader is genuinely engaged in the conversation and values the subordinate's input. Summarizing allows the leader to clarify understanding and ensure that key points are accurately captured, paving the way for a productive dialogue and fostering a trusting relationship. By reflecting back what the subordinate has said, the leader also encourages further discussion, making the subordinate feel heard and understood, which is crucial in a counseling setting.

The ability to summarize effectively not only reinforces the leader’s listening skills but also helps in identifying any misunderstandings early on, allowing for timely corrections and adjustments. This approach cultivates an environment where subordinates are more likely to open up and share their thoughts or concerns, enhancing the overall effectiveness of the counseling session.