What should leaders do if a subordinate expresses frustration during counseling?

Encouraging open dialogue and understanding is crucial when a subordinate expresses frustration during counseling. This approach fosters a safe environment where individuals feel valued and heard. It allows leaders to understand the root causes of the frustration, which can be important for improving the working relationship and effectively addressing any underlying issues. By engaging in an open discussion, leaders can provide support and guidance, helping the subordinate to navigate their feelings and potentially leading to constructive solutions.

This method not only helps in resolving the immediate concern but also reinforces the leader's role as a mentor and advisor, showing that they care about the well-being and development of their team members. Open dialogue can enhance morale and teamwork, ultimately contributing to a more cohesive and effective unit.