Who is directed to have an Open Door Policy according to AR 600-20?

The Open Door Policy, as outlined in AR 600-20, is specifically directed toward commanders. This policy encourages an environment where soldiers can freely express concerns or issues to their chain of command without fear of reprisal. Commanders are responsible for maintaining an open line of communication with their subordinates, ensuring that all personnel feel heard and valued.

This policy is crucial in fostering a positive command climate and addressing problems at the lowest level possible. By empowering soldiers to approach their leaders directly, commanders can build trust and promote effective resolution of issues.

While NCOs and other leaders play an important role in maintaining this climate, it is the commanders who are explicitly directed to implement the Open Door Policy according to the regulation. This directive illustrates the emphasis on leadership accountability and the critical function of commanders in addressing the needs of their personnel.